Deleting member data
How to ask us to delete a member's data, or all of it, and the written confirmation you get back.
You can ask us to delete one member's data, or everything in your account. When it's done, we confirm it in writing with the date.
Before you ask
- Download a copy of anything you need to keep. Deletion is permanent.
- If you run a clinic, check with your lawyer which records you're required to keep, and for how long.
Deleting one member's data
- Find the member in Members and note the email on their profile.
- Contact your account team with the member's name and email, and say you want their data deleted.
- We delete it and send you written confirmation.
Deleting everything
If you're leaving Click Digital, download your full copy first. Then ask your account team to delete your data. You get a dated, written confirmation once it's done.
Tip
When a member asks to be deleted, let them know you've passed it on, and send them the confirmation once you have it.
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