Who is drifting away
Pulse flags groups of members whose visits are dropping, like the 6 a.m. regulars who have missed two weeks, before they cancel.
PulseRevenue & retention
Know who is about to leave, and why
Pulse is your reporting: visits, revenue and the members whose attendance is dropping. Type a question like “why did cancellations go up?” and it answers with a chart, the members involved and a suggested next step.
Ask Pulse
Questions in plain English, answered with a chart
The answer comes with the chart, the members behind it and outreach you can approve. You don't have to build a report first.
Asked “Why did members cancel last month?”, Pulse answers: Cancellations jumped 11 days ago. 71% came from members who stopped showing up the week before. Cortex is already sending win-back messages to 2,340 members who look ready to quit. Stopped coming: 71%, of members who cancelled. Days to cancel: 11, typical, after the last visit. Still savable: 2,340, contacted tonight.
What Pulse shows you
Where members drop off
See where people stop, such as the end of the free trial or the week after a price change, with a list of the members you can still contact.
What makes money
See which classes, programs and campaigns bring in revenue, and which ones only look busy.
What a new member is worth
Three days after someone joins, Pulse estimates what they'll spend in their first ninety days. That tells you how much you can spend to sign up the next one.
Retention
The week new members usually stop coming
Each row is a month of new members. Each column is a week after they joined. Where the color fades, members stopped coming. If it fades in week three every month, week three is when to contact them.
New members by monthWeeks since joining
Darker means more of that month’s members are still coming.
more members kept
38%
on average, across the apps we run
decisions made daily
4.2B
about which member to contact, and when
stalled sign-ups saved
68%
telehealth patients who stopped mid-intake, brought back
uptime
99.99%
over the last 12 months
From a question to outreach
- 01
Ask in plain English
Type the question the way you'd ask your manager.
- 02
Get the answer
The chart, the number and the members behind it, all in one place.
- 03
See the suggestion
Each suggestion shows the numbers behind it, so you can check it before you say yes.
- 04
Approve it once
Say yes and Cortex messages those members and keeps following up.
Talk to us about Pulse
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