Signing in on the TV
Members sign in to your TV app by scanning a code with their phone, and how to help when it doesn't work.
Typing an email and password with a TV remote is slow, so your TV app signs members in with their phone instead. It works the same on Apple TV, Roku, Fire TV, Samsung and Android TV.
How a member signs in
- Open your app on the TV. A code appears on the screen.
- Point the phone's camera at the code and open the link it shows.
- If the phone asks, sign in with the same email and password used in your phone app.
- The TV signs in to the member's account and shows their plan.
Because it's the same account, members pick up on the TV where they left off on their phone. Workouts finished on the TV show up in their history alongside the ones done on the phone.
If the code doesn't work
- Close the app on the TV and open it again to get a fresh code.
- Check that both the TV and the phone are connected to the internet.
- Make sure the member is signing in with the account they use on their phone. Some members make a second account by mistake.
- Ask them to update the TV app from the TV's app store.
Good to know
If none of that works, contact your account team with the member's email and the make of their TV.
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Still need help?
Your account team answers questions about your app, your data and your bill. Tell us which page you were on and what you were trying to do.